LEVEL 1                                                        LEVEL 2

                Conscious Competence                                Unconscious Competence

          ™

            LEVEL 3                                                       LEVEL 4

                Conscious Competence                               Unconscious Competence

LEVEL 1-UNCONSCIOUS INCOMPETENCE

I am unconsciously incompetent when it comes to

diversity issues:

»  I say things like. “I’m color-blind.”

»  I don’t yet know what I don’t know, and I do not

    know what my hidden biases are.

»  My frame of reference is only that which is already

     familiar to me.

 

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I am consciously incompetent when it comes to diversity issues:

» I say things like. “You people.”

» I know there’s a problem, but I am still making

   choices that do not support diversity.

» My instinctive frame of reference is staying out of

    trouble. I’m saying different things, but  still

   getting results that don’t take advantage of

   diversity because I haven’t addressed my own

   biases.

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I am consciously competent when it comes to diversity issues:

»  I say things like, “How can I improve this

     situation?”

»  I know where the potential biases lie, I have

    established standards and I am making headway.

   

»  My frame of reference, for personal and

     organizational change, is not yet instinctive, but

    I’m doing different things and getting different

    results.

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I am unconsciously competent when it comes to diversity issues:

» I take full advantage of the diversity that exist

   within my organization.

» I say things like, “What perspectives are we

    missing?”

  

» My instinctive frame of reference is to evaluate

   based on the Skills, Knowledge, and Abilities of

   each individual regardless of race, gender, sexual

   orientation, religion, social class, martial status,

   etc.

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